Peace of mind with our flexible cancellation terms.
We understand times are still uncertain as we ride the rollercoaster of this pandemic. That’s why we’ve introduced flexible cancellation terms so that if you’re in a pickle, your adventure isn’t.
This means, if you aren’t able to travel or we have to cancel a tour due to a border closure within 30 days prior to your trip departure, we’ll issue you with a travel credit for all monies paid or apply a partial refund if full payment has been received (see table below). The choice is yours.
If you would like to change your departure date for any reason, you can do so up until 30 days prior, for just a $50 amendment fee.
Prior to travel, if you test positive to COVID-19, or are deemed to be a close contact of a Covid-positive person and are not able to come on the tour, the standard cancellation policy will apply (see ‘If you cancel’ column below), as it would with any other illness/injury. We highly recommend taking out travel insurance as many companies are now covering for this eventuality.
Please note that for cancellations for any other reason other than border closures, the standard cancellation policy, which were agreed to at the time of booking will apply.